About This Webinar
In an economy where demand is down and customer expectations are higher than ever, customer retention is critical to survival. Some project managers are not fully prepared for difficult and demanding customers causing communication gaps to widen. Others are struggling to manage communications that result from the increase in globally disperse teams. Good communication skills are critical to effective management and are a highly sought after skill-set. This one-hour webinar will equip participants with a systematic approach to assessing project stakeholders and their needs, while developing a communication plan that prevents unnecessary fires resulting from these widening communication gaps. Participants will also learn the critical success factors of virtual team communications.

Benefits
Participants will learn that project communications go way beyond setting up status report meetings. Participants will discover the key steps that project managers can take to avoid the most common types of project fires resulting from miscommunications.

What You Will Learn
Upon completion of this webinar, the participants will learn:

• How and why messages can be misinterpreted by a receiver or misrepresented by a sender
• The best way to communicate with different types of stakeholders
• The critical success factors of communications planning with a global and geographically dispersed team

Program Highlights
In this interactive session, participants will hear new theories regarding the changing role of communication in today's world.

Who Should Attend
Managers, process experts, or employees at any level who want to gain a clear understanding of the vital role communications play in project success and the critical success factors necessary in a communications plan.

Our Presenters
The outstanding quality of our faculty serves as the hallmark of IIL, distinguishing us in our profession. Our webinar presenters are elite in terms of their extensive industry backgrounds as well as practical classroom experience. Your presenter will communicate real-world knowledge that imparts a sense of fun and discovery – preparing and motivating you to apply your new skills in the workplace.